Shipping policy

At 24our, we are committed to ensuring that your orders are delivered to you promptly and safely. Please review our shipping policy below for detailed information on shipping rates, delivery times, and other important details.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Order Verification: All orders are subject to verification and approval before shipping. We will notify you if there are any delays.

Domestic (Australia) Shipping

  • Rates and Delivery Time: We offer free standard shipping on orders over 65 aud$, with most deliveries arriving within 2-8 business days.

International Shipping

  • Availability: We offer free international shipping on orders over 65 usd$ to select countries which can be viewed at checkout. To find out if we can deliver to your country, please refer to the Australia Post International Zones.
  • Delivery Time: International delivery times vary depending on the destination. Most international deliveries take 3-10 business days. For accurate delivery estimates, please refer to the Australia Post International Delivery Time.

Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier's website.

Shipping Restrictions

  • We may be unable to ship to P.O. Boxes, APO/FPO addresses, or certain remote locations.
  • Some items may have specific shipping restrictions due to size, weight, or regulatory requirements. Any restrictions will be noted on the product page.

Duties and Taxes

  • International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges must be borne by the recipient. 24our has no control over these charges and cannot predict their amount.
  • Please contact your local customs office for more information on your country's policies.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact info@24our.au within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Contact Us

  • If you have any questions or concerns about our shipping policy, please contact info@24our.au. We are here to help and ensure your shopping experience is smooth and enjoyable.